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If you are looking for an answer to the question What is Artificial Intelligence? and you only have a minute, then here's the definition the Association for the Advancement of Artificial Intelligence offers on its home page: "the scientific understanding of the mechanisms underlying thought and intelligent behavior and their embodiment in machines."

However, if you are fortunate enough to have more than a minute, then please get ready to embark upon an exciting journey exploring AI (but beware, it could last a lifetime) …

Six Contact Center Predictions for 2018

#artificialintelligenceJan-7-2018, 03:27:40 GMT

We've held number-one market share in North America for four straight quarters. And as Synergy reports, we had nearly 20 points higher share than our nearest competitor in the most recent quarter. Here are six things we foresee for the customer care industry in 2018. Many businesses need to provide care, but not necessarily from a formal contact center. This includes small and midsize companies, but also teams within larger organizations.

artificial intelligence, cisco, contact center prediction, (8 more...)

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Country: North America (0.25)

Industry: Information Technology (0.31)

Technology: Information Technology > Artificial Intelligence (1.00)

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